The prices on our website are the actual prices you will pay, subject to delivery charges where applicable. All prices are inclusive of any VAT payable unless otherwise stated.

2..        2.                      Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will not deliver substitute products should selected products be unavailable unless you request us to do so.

An order for large quantities of a product will be fulfilled as soon as possible subject to availability of stock. It may be necessary to make more than one delivery.  For example, if you were to make an order of 20 bags of a particular coffee and we have only 15 in stock, we will deliver 15 bags initially and the further 5 bags as soon as possible.  We will always inform you in advance of delivery if this applies.  It will not result in an increase in the delivery charge which you agreed to pay when placing the order.   

3.          3.                      Agreement to Accept Order

There will be no contract (binding agreement) between you and us unless and until we have despatched to you the goods that you have ordered.  At that time of despatch, we will charge you for the goods that you have ordered.   Nothing that we do or say will amount to any acceptance of your offer/order until we have despatched your goods to you even if before that time your payment has been received by us or by Barclaycard Merchant Services or other properly authorized agent on our behalf.   At any point up until then, we may decline to supply products to you, and you may decline to buy products from us, and in either case without giving any reason. In such circumstances of cancellation by you of your order or non-acceptance of it by us, any payment received by us or by another person on our behalf will be refunded to you as soon as possible and without deduction.

At the moment that the goods are despatched to you (and not before), a contract will be made between you and us in accordance with these terms.

4.         4.                       Delivery

Delivery will be made to the address specified by you on the completed order form.  Delivery will be by first class post unless otherwise requested by you and agreed by us. 

Guidance as to delivery times according to particular product ordered will be given on the web site.  Delivery will usually be made within 7 days and in any event within a maximum of 14 days, unless you cannot accept delivery within that period (see below). 

 If we agree with you that delivery will be by a courier, we will deliver your order to the main entrance of the delivery address. Delivery times (i.e. morning/afternoon/evening) will be agreed with you at the time of placing your order. At your request, the courier may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if the courier has your permission and believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

All goods delivered by courier must be signed for on delivery by an adult.  If we attempt to deliver your order to the delivery address as arranged with you but there is nobody aged 18 years or over at the delivery address to accept delivery, the driver will leave notification of attempted delivery and you will need to contact us to re-arrange delivery (see below for contact details).  In these circumstances (i.e. provided that delivery was attempted at the agreed time) if we have to return to deliver the goods, your liability to us will be limited to payment of a reasonable additional charge for the rearranged delivery.  You shall have no liability to us for any inconvenience or loss which we may suffer due to such re-delivery being necessary. 

If we fail to deliver all your goods at the agreed time in part or in full, and this is not due to circumstances in your control, we will agree a new time for delivery with you at no further charge to you.  In these circumstances our liability to you shall be limited to making reasonable arrangements for a rearranged delivery and our bearing the cost of the rearranged delivery.  We shall have no liability to you for any inconvenience or loss which you may suffer due to such re-delivery being necessary.

5.          5.                      Returns

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, simply return it to us in the original packaging within 14 days of receipt and we will give you a refund on those products or replace the item, as you request. 

Your statutory rights are not affected.

6.           6.                     Cancellation

You can cancel or change any orders before despatch of goods to you by us.  You can do this by email to orders@ecocoffee.co.uk or by fax to 01883 714128.  Cancellations or changed orders by telephone should be confirmed in writing or by email to avoid misunderstanding.

7.          7.                      Payment

You can pay by any Mastercard or Visa credit card, Switch or Delta debit card.  Your credit/debit card payment will be dealt with by Barclaycard Merchant Services on our behalf and your card details will not be taken or held by us.  Such details will be encrypted by Barclaycard Merchant Services to minimise the possibility of unauthorised access or disclosure.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

8.          8.                      General

These terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Please also be aware of the terms of use of our web site and of our privacy policy, details of which are available on the web site.

9.           9.                     Customer Services

If you have an order query, please e-mail us at orders@ecocoffee.co.uk or call us on 01883 717483